problem with support

Envato Customers Web and Code
1

I bought a theme, and I paid for the support, but they do not respond, the theme is
Nexon - Apparel Store Responsive OpenCart Theme
How do I proceed to open the recovery or my money back?

2

Hello!

Please give the author a bit of time to respond. They may be a busy at the moment. I’ll tag the author into this thread in case they can provide an update @MagikCommerce

Thanks!

3

I’m waiting more than a month … I hired 6 months .

Thanks for your help

1 Like
4

Yeah a month is way too long. If they don’t reply soon, you can start the refund process here - https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-