I'm sorry that you are unhappy with our service.
In regards to your feedback, please note that you can receive payments from Envato or our US Payment Service without limit. For the private loading service in specific, we may require additional documents from the loader - this is in accordance with online payment regulations.
Payoneer offers you an option to get paid from Envato both to a prepaid debit card or directly to your bank account. We offer very competitive fees, and choosing between the options would depend on what solution you are looking for.
For example, we can send your Envato payments to you via local bank transfer to Bulgaria, for only $2.99 per transfer. We send the funds from a local bank in your country, so there is no international charge, and the costs are extremely low. Our exchange rates are also only 3% above the official market mid-rate, which is better than most competitor exchange rates. If you want to switch to this payment option please let me know.
If you are interested in the Payoneer card, which allows you to access your funds literally within minutes, this is also an excellent option. You can use the private loading service, however there is no way for us to waive the requirement of identification documents from the loader. This would be the same request by a cashier in a store; Payoneer is not a dedicated payment processor and in order for us to allow 3rd party payments we must confirm the identity of the loader and the method of payment being used.
Please do let me know if you have any additional comments/questions, and I hope that you will choose to continue with Payoneer as your payment solution.
Nissim | Head of Community at Payoneer | payoneer.com