Problem with license activation for two Enfold themes

Dear Envato team,
we bought two Enfold single user licenses in June 2021 via Envato market. We bought it via an external Software Distributor (Bechtle) and not directly via our own Purchase department. Due to some delay and other problems with our projects, which should use these themes, we did not activate the licenses. As we tried it now, we discovered that this is not really possible anymore – we do not have access to the Envato market; we do not know the login credentials of the account, with which the licenses were bought.

How can we activate the licenses? Can you do this for us?
(The download was done in June, so the installation files are available.)

Here is a copy of Shipping Ticket with the two Purchase Codes:

Datum / Date 09.06.2021
Nr. / No. 102861
Ihre Referenz / Ref. 310-4002287
Kundennr. / Client Id 701566
Lieferantennr. / Supplier Id
Unser Zeichen / Our Sign KU
Kontakt / Contact

2 ENFRESTHEME6 Enfold Responsive Multi-Purpose Theme, single user lic., 6 months support, ESD

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Best Regards,
Sven Lütkge

Hello @sluetkge

It’s always best to get the licenses you need directly from your account so you avoid these types of issues. Unfortunately, there is not much that can be done but I’d advise you to contact the Envato Support Team by opening a ticket here → Envato Market Help and Support

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Ok, thank you for the infomation. I opened up a ticket there.
Best regards, Sven Lütkge

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