Problem with item rating.

Swinging into action now :slight_smile: Iā€™ll follow up with the developers in that team.

@scriptsbundle - thanks for the item link.
@ThemeAtelier - could you send me a message with a link to the affected item?

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@BenLeong This is the item link https://themeforest.net/item/sandy-one-page-apps-landing-page/19655976

I am not sure about my other items because I just got ratings in this item.

Thank you.

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It fixed on our item as well as profile rating also :slight_smile:
Thanks

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@BenLeong any ideas whatā€™s going on with the rating view here: https://themeforest.net/item/stack-multipurpose-wordpress-theme-with-variant-page-builder/19707359 ?

Hello BenLeong,

4 days passed on, I raised the ticket too (#775392) and as you said it will automatically be fixed the next time we receive a rating. But nothing changed! :frowning: :frowning:

I got 2 ratings since last 2 days on my different items and it is not showing on my items :frowning:

Item1:

Item2:

Where I have total 13 ratings now but it is still showing only 11 ratings. :frowning:

@tommusrhodus Thatā€™s an excellent example of this bug in action :slight_smile:

The update that should fix this issue for future ratings was deployed yesterday: if an item received its most recent rating prior to that, it will still be affected - weā€™re currently investigating the root cause of the issue, and a retroactive fix for items rated before that.

The bug is definitely just a display issue, though: all the actual ratings data is still stored in our database, so itā€™s a matter of bringing the versions displayed on screen in each view (item listing, portfolio page, search results etc) into sync. Items with issues like the ā€œ5.00 average from 6 reviewsā€ showing a row of empty star images will still be treated as 5.00-rated items in all other respects.

Iā€™ll post back in this thread once we have some more information to share.

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I had the same issue with empty stars. Rating yes. But empty stars like you. Itā€™s fixed now.

Thanks everyone. It has been fixed for my profile.

NOT fixed for me: https://graphicriver.net/item/smarticon-generator-2-isometric-3d-icons/19592649

I also did recieve 1 rating on my newest item some hours ago:

But the ratings on my profile arenā€™t updated.

Hope this gets fixed soon :slight_smile:

Hello, that problem is back again. When I try to rate any item it show me ā€œSomething went wrongā€ see screenshot.

Give him 5 stars and it will work :expressionless:

Thank you for the prompt replies on the issue @BenLeong

The bug for me is not showing as only a display problem. One of my items got affected by the ratings bug as well.
Here is the link: https://videohive.net/item/typo-opener-pack/12108167
I noticed that on searches, when results are sorted by best rated, the template is always displayed at the end of the page or pages, shown together with the other not rated items.
I tested this with another item posted in one of the replies above: https://themeforest.net/item/carforyou-responsive-car-dealer-wordpress-theme/reviews/19487550
If you search for ā€œcar dealerā€ in the WordPress category and then sort by best rated, the item is gonna be displayed at the bottom of page 2 after all the other rated templates, despite being a 5 star rated item.
Maybe thereā€™s more to the bug than just a display issue.

Little Offtopic questionā€¦
There are some shanges on Envato in design and functions of a marketplaces\site.
And it looks that the more changes are made,the more littles issues they do create.First the search,now some little bugs with stars etc.
And now the question:
Will Envato re-create marketplaces from scratch (code, design) in near future to make it stable? Or it will be the path of minor changes here in there?
Thank you

5 Stars isnā€™t working for me as well.

Same here, ratings on my profile are still not updated

I have issue with Total counting of number of reviews. I have submitted ticket for the same

@BenLeong How long it will takes to resolve this issue? As I am waiting since last 5 days hereā€¦ but still not fix on my profile yetā€¦ :frowning:

https://themeforest.net/item/honshi-creative-multi-purpose-wordpress-theme/19583949 nothing changed and it is really very bad because this problem may mislead customers. Looking 1 star , right ?

Today I got another 5 stars review in my item https://themeforest.net/item/sandy-one-page-apps-landing-page/19655976 . But itā€™s not added with my total rating in my profileā€¦ :frowning:

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