Problem with importing my Entre Theme in Wordpress

Envato Customers Web and Code
1

I reset my wordpress.com page and when I try to import the theme again that I buy I have a problem because is stuck at 80%. Even that when I go to edit one page I can’t make any change using the WPBakery.

2

Hi,

Thanks for asking your question at Envato forum.

How to contact any Item Author from Here

If they ask about purchase key then collect from Here

Still have any question open a Envato help ticket from Here

Thanks