Problem Uploading 4k Videos


When I upload new 4k 3840x2160 videos they appear on my upload page with the resolution of FULL HD 1920x1080. And it is not possible to change.
I’ve tried it with several different videos and it’s always the same.
Does it happen to another user or is it just me.

Best regards,
João Dias


I have the same problem here, the uploaded 4K videos all display 1920*1080, and there is no option in the video encoding.

Same problem to me!

Will here, I am aware of a few issues here. We think we have the found the issue but can you please open a support ticket with me so I can ensure I follow these through individually :slight_smile:

Thanks for your help


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