Problem encountered when trying to switch from Linux to Windows

Hi everyone !

Please, I am a student and I need your help.
I’m used to working on my envato projects on Linux and it’s on Linux that I made my subscription.
I wanted to connect on Windows, unfortunately I don’t have access to my envato account.
I don’t understand why. Isn’t the evento account linked to the account name and password only? Or is it also linked to the operating system I used when I subscribed?
Thank you in advance for your help.
Take care of yourself and your loved ones.

Yours sincerely,