Problem downloading purchased item


I just purchased an item, my bank and paypal account shows amount to be charged, however, notification I got from website shows that it was unable to pay for the item. It doesnt show in my purchases, however I’ll repeat myself - amount is charged. Please help.

For support with your account/billing, you should open a support ticket at

If something went wrong with PayPal notifying Envato of your payment, your download could still appear shortly when PayPal retries the notification.