Preview Image Set not showing?


#1

Hi, I’ve uploaded my last xmas item, but forgot to add the preview set of images, which should be visible after You click the main preview image.

So I waited until the item was approved and today I updated it and uploaded the image-set.zip. It doesn’t take long and the update has been approved by the reviewer (I can also see it in History tab), but when I open the item on GR, nothing has changed and I can’t click the main image to open the preview set images. It has been almost 1 hour from now, so my question is:

Do I need to wait or is there any bug?

Thank You

survivor


#2

I had same problem too, after my item was approved, I updated my items as I wanted to clean and improve preview images set, my item was approved by reviewer but there was nothing changed it yet. So I contacted to Envato Support about issues but they didn’t help us and replied very delayed.after 5 days.

Yes there is a bug.


#3

hi did u try to test on another browser or computer?


#4

Well, I’ve tested it in FF, IE and Chrome - doesn’t show, but didn’t try another PC, but I don’t think it will work on other computers.

You can try it in my portfolio - it is the newest item (christmas bundle).

I’ve also tried to update it once again with the message to the reviewer to check it, actually waiting in the queue.


#5

Ok, solved. After I’ve updated the second time, it works :wink:


#6

it is working now, I can see it: http://screencast.com/t/JS9vCV0sK


#7

Yes it works, so if You will ever have the same problem, just update it once again with the message to the reviewer :wink:


#8

cool, happy for you :wink: