porto theme activation issue - ip block spam

Dear supporter

I purchase porto theme 6 hours ago. When I try to activate it. It shows “IP black or spam” not allow me to activate. I try to contact them, but only receive email shows they are too busy.

How do I solve the issue?

Licensor’s Author Username:
p-themes

Licensee:
rxxxxxxxxx

Item Title:
Porto | Multipurpose & WooCommerce Theme

Item URL:

Item ID:
9207399

Item Purchase Code:
97555042-922f-4dba-b944-1xxxxxxxxxxxxxxxxxxxxxx

Purchase Date:
2021-02-14 22:33:37 UTC

Hi,

Please get in touch with theme author support and let them know:

Theme author will assist you.

Thanks

Hi

Thank you for your help.

I already contact the supporter, it takes too long time for them to solve the issue.

Thanks

If you only purchased the item 6 hours ago and left comments 3 hours ago, then it’s not really fair to say it is taking them too long.

The author clearly responds to comments very quickly based on the item pages but did to timezone differences / weekends etc it’s perfectly reasonable for it not to be instant.

Assuming you correctly submitted the issue to the support channel and not just left an item comment, then they will reply ASAP

Hello,

I’m having the same issue, and have reached out to customer support similarly. Did you ever manage to resolve it?