Poor purchasing experience

I recently accidentally purchased a CRM system, instead of a template suitable for multi vendors, and after contacting the system developer for a refund, I found myself running in front of a person who spreads lies about me and flatly refuses to refund me, and I feel there is no one here to protect the buyer, and the developer Can delete messages that are bothering him, there are a lot of unreliable developers here on your site

If the item is not downloaded, you may be able to get a refund but if you download the item, author has rights to reject your request. Although, you can still contact support

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As I explained to the developer I accidentally downloaded their system, and I was sure it was a design template