Poor performance of the theme

Hello everyone! I bought a template on themeforest (evanto), but the partner sold a poor quality theme for WooCommerce. I wrote to support Wpbingo, but they are trying to explain to me that I need to increase the speed of the site, but the problem is functionality, not speed. In theme customization, there are a lot of problems that cannot be solved through the administrative part. Tell me how you can solve this problem through the arbitration of the Evanto platform? I want to get a refund for this topic.

Hi,

Take a look on this article you will understand about refund you deserve or not

New Refund Request.

Still any query get in touch with envato market help center they would like to assist you with an official answer.

Thanks!

Thanks for the answer.