Plugin Option tree theme Store likes

Envato Customers Web and Code
1

Hello,

I’ve downloaded a web theme called “Storelikes” from Envato market ( https://elements.envato.com/storelikes-fashion-rtl-responsive-woocommerce-wo-WE2X5U8). It turns out that the necessary plugin “Option Tree” cannot be installed and it throws the following error: " Something went wrong with the plugin API. " The license is activated as “www.rodrijoyas.com”.

Do you happen to know what causes this? Is there anything I’m missing?

I contact with the email are in documentation but the mail dont exist.

Support

If you face any problems with the installation or customization of our product please do not hesitate to contact us via comment on ThemeForest or send your question to our email (removed)
We have done a ton of work to make our template very easy in configuration, updating and customization, please rate it with hight star if possible (on the downloads page). Good mark will be appreciated.

Thank you.

Wish you success.

Thank you for your time,

José A.

2

I think you can contact with them. Is there any Problem.

3

Hi @rodrijoyas

The best way to get this answer is Contact your purchased Theme Author.

Thanks

1 Like
4

Thank you, I comment the problem :wink:

5

Ok, I comment a problem, and say me…

Hi,

We don’t support with elements

Thank you

And now I just need to get my money back. I feel cheated.

6

open a envato help ticket
https://help.elements.envato.com/hc/en-us/requests/new?ticket_form_id=360000012466