Please can you help me how to recovery my account

Please can you help me how to recovery my account
Because my account is very important lots of code by this account and wallet balance also include please check out my account and how to recovery my account any solution
I am troubled for many days for its solution

Hello friend ,
Iā€™m so sorry to hear this, you deserve better!

But I was hoping to share more information about what happened & what is shown to you when you open your account?

if you can attach pictures I will be more than happy to help you,

Envato do not close accounts without reason, but only support will be able to look at this.

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Account is recovery but purchase my item not showing for download section

Why did it get closed in the first place?

If you had not confirmed the account or if you challenged the payment then in both cases the purchase would not have gone through or be visible