Playtube - Purchase Code in use on another domain

Hi!

We bought two licenses for Playtube around three years ago. It’s now time to launch the second video channel, but the setup wizard claims the purchase code is in use on another domain. ( It’s definitely not the one we currently use). Can anyone tell me who to report this to, how to find out who is using it etc.

Thanks

M

Hi, you can go to contact author support.author support team help you.

You can try to contact directly here.

1 Like

Thank you both for the pointers. Looks like we will still need to purchase support for the product for this.

Yes. Maybe you need to required support renewal.