Payoneer Account change

Unfortunately, we can not accept the screen shot you’ve provided.

Please provide us with a screenshot from your online account with Envato Pty Ltd which you wish to release. The screenshot needs to show the full name and payee ID, vendor ID or username. You can reply to this e-mail with the screenshot attached.
Thanks in advance.

Hi i have faced this problem. From where i can get payee id ?

Please help me.