payment has been made but the system has not been activated


We made the payment today. When we enter the account information, it appears that the payment has been made.
But our account has not been activated. When we try to download music, the system directs us to buy.
How can we solve it, can you help?


Hi @kollektif ,

Not all envato market items listed in envato elements. Here’s the current list of All available Items in Elements. Have you tried to download items from envato elements?


Hi @mgscoder,

You can find the address of the music we are trying to download below.

As you can see, we are trying to download the music from Elements, but the system still directs us to pay.



Please contact Elements Support. Elements Support Team will be happy to help.


@mgscoder Thank you very much