Payment error

Hello Sir

i m try to buy this last 3 day “Ultimate Video Player Wordpress Plugin” paid by paypal getting this msg me & my friend both try different paypal account & CC but payment not accepted any problem ? plz fix this issu thanks

Your payment was unable to be processed by PayPal. Please try again or use a different payment method.

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Hello. Please open a Help ticket at the Envato Help & Support Center if you haven’t done so already. Our Help team will be happy to check into it for you. Thanks!

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ok done my ticket id is 1012662

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i’m a designer ,i had the same issues,tried to pay with both of methods and tried use different cards to pay but nothings work , called card issuers there wasn’t problem with my side but can’t
make the payment please fix the issue as soon as possible, can’t loose customers, projects are paused please fix the payment error