Paid with Paypal - got locked out

Hey together,
i got a security precaution. I purchased (with paypal) an extended license after creating a new account.
I got the bill and everything looked fine in the mails. It’s already paid. But as i want to download the files and got back to the envato site i got locked out. I really need this files for an urgent Projekt. I opend an issue/request on friday. How long does it take until i get an answer?
I already found this threat.

This is what i’ve purchased:

Please help me!
Thanks a lot!

Hello!

If you’ve opened a Help Ticket, the Help Team will reply to it as quickly as they can :grin:

Thanks!

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