I paid to upgrade my envato elements account but it didn’t apply.
My card was charged and checkout screen just showed an error.
I already contacted support.
I paid to upgrade my envato elements account but it didn’t apply.
My card was charged and checkout screen just showed an error.
I already contacted support.
Support will definitely be back to you as quickly as they can get to your ticket Thanks!
Is this the standard 7 day waiting period I keep seeing mentioned?
No. Payment and account issues are answered much faster.
Do you have an actual line to the supprot team or is this a community management account?
I’m on the community team but I certainly talk with the Help Team. I’ll look for your ticket and see about boosting it.