Paid to upgrade my account but wasn't processed

I paid to upgrade my envato elements account but it didn’t apply.

My card was charged and checkout screen just showed an error.

I already contacted support.

Support will definitely be back to you as quickly as they can get to your ticket :grin: Thanks!

Is this the standard 7 day waiting period I keep seeing mentioned?

No. Payment and account issues are answered much faster.

Do you have an actual line to the supprot team or is this a community management account?

I’m on the community team but I certainly talk with the Help Team. I’ll look for your ticket and see about boosting it.