Paid support not working

We purchased paid support for Advanced Iframe Pro. The support link takes us to his forum that anyone can use and they do not have to have paid support. What gives on this arrangement

6 months free support ( even though if you may see it on the invoice “paid” ) comes with the new purchase. In addition to that, if you purchased “extra” support, that’s another subject

Yes.Thanks I understand ki-themes. The free support ran out and we paid for more support as they charge for that. The support info that Envato supplies is meager at best.

Evanto: where do we go or are we paying for support that is not in need of being paid.

You may request refund from Envato for the support you have paid for.