I bought a theme plus extra support, the theme has an error and I tried to follow the support link and got the following dead page. Is this thing supported or not? You took the money, i appreciate you are a marketplace but i need this fixed or to move on. bad experience, boo
Hi @Bigvicla,
Make sure you select the “Installable WordPress file only” option. If you select “All files & documentation”, you will not be able to install this zip as is. Instead unzip the file and then locate the installable theme file within it. Luckily most developers clearly label their files, so it should be pretty easy to find.
you can check this helpful article stylesheet error
Also you can unzip your purchased download (All files & documentation) and check the theme documentation hopefully you will get necessary support in documentation how to install and all necessary help.
If you have still problem with the theme then the best way to get the support is Contact your purchased Theme Author. Contact Author because Item Author are best expert about their Item functionality.
You can use Comments or Profile page contact form option to contact the author.
Thanks
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Thank you for your reply. My download page looks different. I have passed on your comments to my dev. Again, attempts to contact author or go to the support page for this theme is broken so I hope this works but I am very concerned
More research shows this is a very old theme using a plugin that is no longer supported. i need my money back. I am really screwed here. I paid a guy to get this setup and we have wasted days with this already. super disappointing. How am I the first to discover ALL of the support links and sites with this author are dead?
Hi @Bigvicla,
You have purchased this Item:
Places - Custom Interactive Map HTML5 Template
It is a HTML template not a WordPress theme. So, it will not work in WordPress.
Thanks