paid for, have receipt and Purchase code but nothing in downloads


#1

Hey, I bought a bit ago and now ready to use Avada, I see my email receipt with Avada pacakge and its Purchase code, when I click on downloads, it is not there. Given I have a Purchase code, how do I get my copy of avada.

thanks


#2

You’re not logged into the correct account then.

Did you purchase as a guest? The email should contain instructions on how to upgrade to an Envato account.
Check the email you received the receipt on and log into the associated account.

If you bought Avada on your account, you’d have a “Collector” badge, but you don’t have that badge, so it’s not the right account.