Paid but subscription is not active


#1

Hi,

I have paid the monthly $29 and my subscription is not activated yet. When I am making the payment, an error comes out that the transaction is unsuccessful but the money has been deducted from my account. Please treat this with urgency as I am a site builder and I really need this.


#2

Hello!

Can you please open a Elements Help Ticket? Our Help Team will be happy to assist.

Thanks!


#3

Thanks King.I have submitted the ticket(1153697). How long will this issue be addressed?