More than tow weeks ago I received email from envato support team @Jimmy_J “Onfido Identity Verification”

"You will receive an email from our partner Onfido Identity Verification with the subject “Envato Identity Verification Form”.

But I didn’t receive any link from onfido, I sent email many time but they didn’t reply, I think they wont answer me, now it’s more than 2 weeks, Is there anyone can help me ?

it’s 20 days now without any feed back from envato support.

More that 22 days still without any response from envato.