So yesterday we got a refund request, in which customer was complaining that he bought our script by mistake.
So this customer said that he had bought it but could not integrate it on his website. We’ve asked him, why didn’t he make some kind of support request (since he has right to it for the next 6 months), and he said that he is an hobby programmer, and so we asked him, why to bother to come to a professional marketplace and buy a script, if he can’t use it?!
This customer said that we weren’t being professionals with our reply to he’s refund request, and we just kept thinking for ourselfes…
"Is this for real?!..
If you would really want to use it for real, you would go through the process of requesting us help and put the script to work.
This is not a money issue, if that’s what you are thinking. This is code scripting. This isn’t a resource that can be returned if clients don’t like it, or do not know how to use it.
We create a live preview of the script so users can test it, and also we create documentation explaining the product. If customer doesn’t know how to integrate it on their system, and doesn’t want support help, then it’s customer problem.
We offer our help, but you are not interested on that so we can’t give you reason on aproving a request refund.
What you guys think about this?