Novo photography doesn't download

I purchased the Novo pHotography program. It doesn’t download and support took several weeks to respond and the author refused to refund monies when all of their suggestions didn’t work. Very poor support >

Hi

If you are eligable to get a refund then you can request for refund. Can I Get A Refund is an explantion of the refund policy, requirements, process and a button linking to the refund request form.

Thanks