Novetty carousel on collection not working

Hi. I downloaded the Novetty theme as a sunscriber to envato and there is a problem with the coding somewhere as the scrolling carousels dont show up all the time in live mode.
I raised a ticket with Novetty and they tolf me they dont offer support if I buy through envato I have to buy from Theme forest! Well I have the theme now so can anyone help me sort out this issue as im not paying for a theme twice just to get the developpers to sort out THEIR coding issues! Cheers