I purchased the flatsome theme. I requested a refund because of many problems, but nobody answers. I contacted flatsome theme support and told them to review my refund request. But they said that the return process was handled by Envato. I filled out the Envato contact form, but Envato did not respond either. Nobody responds to my refund request, I posted on the flatsome facebook group, but they do not post. 1 week passed.
The author can approve the refund. It might involve Envato to process it but I can’t see why they would not if it has been accepted.
When did you submit the request form to envato? It was this one right? www.themeforest.net/refund_requests/new
My return request has just been approved. Thank you.