Not receiving email with link to verify and download. Need files urgently!

videohive

#1

I bought 8 templates. payPal sent me receipt, but Envato has not sent email to download. Not is spam folder.


#2

Just go to your Downloads page (on ThemeForest) and you can download all your purchased files.


#3

Your account is not showing any purchases.

Are you sure you actually bought the files and didn’t just make a deposit? Is your account balance showing funds? (Top right of the envato marketplace next to your profile name)?

If not then support are the right people to help you https://help.market.envato.com/hc/en-us/requests/new