Not loading images correctly

Browser does not load images from results page (grid view) correctly when loading pages from Envato Elements site.

Please check print screen: https://www.dropbox.com/s/u8ln7k3l2toao6p/Screenshot%202018-05-30%2011.21.28.png?dl=0

This issue happens both on Chrome and Safari.

Tried delete cache and problem persists.

Hello @ricmoura

What version of Chrome and Safari are you using?

I was able to see this issue on Safari too, but it disappeared when I updated Safari to the latest version, it seems I was using an old one, not supported.

Here are the recommended browsers https://help.elements.envato.com/hc/en-us/articles/360000629126-Supported-Browsers

Please let us know how it is going, I’ll also tag @BenLeong, maybe he can help us with this issue better

:slight_smile:

1 Like

Hi @ricmoura. I’ve just tried the same search used in your screenshot, and can’t replicate it here (via Chrome or Firefox, using the latest versions on OSX).

Are you still seeing the same issue? If so, could you let me know what your current browser versions are, and the URL of a search results page that you are seeing this on? If the issue is still happening with an updated browser, I can follow up with the Elements team.

Chrome Version
Versão 66.0.3359.181 (Compilação oficial) (64 bits)

Safari

Versão 11.1 (13605.1.33.1.4)

macOS High Sierra 10.13.4

The problem exists on all pages and is intermittent.

On chrome I captured this loading errors:

https://www.dropbox.com/s/t0thu0p40qnb6is/Screenshot%202018-05-31%2020.16.08.png?dl=0

Thanks,

image

1 Like

Hmm. Could you open an Elements Help Ticket about this? That will reach the team that manages this system, and they can help to troubleshoot.