Not able to download

I have tried to download the following link several times:

If you download the preview video for the theme and then use IDM, you can download the video. But if you want to download the theme, you should have to buy a subscription plan before you can do so.

I have a subscription plan. This is the first time I can not download one template.

I was able to download with Safari but not with Chrome. There must be an issue with the browser.