No token exists with the specified token code

After installing that phlox.pro, when I try to import a theme , I see a popup asking me “to verify your subscription to remove photo watermark”. I Follow that link, generate the token, and then copy and paste the token into the field provided But I see this error:

“No token exists with the specified token code”

I have an active premium Envato elements account :

my Subscription renewal date: 2022

I already sent a ticket phlox.pro theme support and they said problem is with Envato.

Envato support is too slow and even does not answer.

1 Like

Envato support will answer you soon, please be patient with the team. Maybe a temporary API issue. And this may be very dumb, but please check if there is no white space at the end of your token code.