Purchased the extra 6 months support from Themeforest DK Photography and was able to get one reply for a question. The following question I kept asking multiple times over one month, no reply at all! Not even a “I don’t know”. Do not recommend!
Hi,
If that author doesn’t reply to you then you can raise a dispute through envato market suppor team they would like to assist you
and if you want you can ask for refund. New Refund Request
Thanks!