NO support avaible after 14 days of request by ticket

I buy Adning Advertising - Regular License 12 months support on Last July 13 and posted next day a ticket for help in the support area.

Is time now, we have not received any response or help from Envato o whose is in charge of support team. I am thinking seriously to cancel my purchase and ask the warranty for my money back.

Does anyone know if the support for this plugin is dead?
I pay for a 12 months support!

Thanks for any help form the forum.


Hi @gustavsof,

Hope you opened support ticket to the author (author support system) of your purchased item.

How to contact an author to get support or for any technical query:

If you open a support ticket in the item author support forum and they didn’t response you and already more than 5 days gone then you can request a refund here.

Here is all the information about refunds:
Envato Market Refund Rules