No return answer for 24 days!

I bought a product from Codecanyon Dan, the advertising places are broken, I cannot get the apk, it gives ads error and as he said it does not work in hosding, I need a dedicated server for installation and so I wanted to return it. envato market does not respond. The seller does not approve the return. It has been 24 days, what should I do?

I see a reply on your ticket on March 21 asking for further details. Perhaps check if the reply got accidentally sent to your spam folder?

Nothing in spam folder 10 days ago, envato wrote what is the market problem, I replied not writing for 10 days

Our Help Team just resent the reply. Hope it comes through this time :crossed_fingers:

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