No Customer service

Envato Authors Author Hangout
1

How do I contact customer service? I have used the help link and contacted support 6 times over the lat month.

When I send the ticket I see a message at the top that says your ticket has been sent and you will receive a confirmation message however I do not receive any confirmation and do not receive any reply. This has been going on for more than a month and 6 messages sent.

I have checked my email address in accounts and it is correct. I have an issue with the theme I have bought and it is so unseless I cannot use it, there are so many errors and the customer support is useless too and I want a refund.

How can i get a refund if the customer service does not answer any of my emails?
I’m so frustrated

2

when I contact with envato customer service the helped me very fast

3

check your spam folder, you should be receiving an email letting you know your ticket ID, if you don’t get the email then tweet @envato_support (i think) and they will be able to help.

4

Yep nothing in trash. It’s been about 6 - 8 emails and 2 months and nothing. No answer no confirmation but just a sent message when I send.

I’ve checked my email is correct with them and it is.
I will try twitter thanks

5

use a different email address (yahoo/gmail)