I have been trying to get in touch with Kinzy regarding their shopify site template that has a few crucial bugs, especially on the mobile site, which is not letting our site gain traction. We still have 4 months of support left and I have been getting no reply for 10 days. What happens when one of your authors doesn’t answer call for support?
If they can’t reply or help kindly refund our money so we can buy a licence for another site from another author.
Regards.