Newspaper periodically ask for activation and website loses all formatting

Anyone can help me? I have newspaper license since 2018 and it was running without any problem since then.
A week ago my website lost all format and I noticed that newspaper menu on theme panel poped an activation menu. I activated again newspaper and updated each item of the website config, one by one, to fix the website.
Today I had the same problem. Newspaper asked again for activation and the website lost all its format.
How can I fix this problem?

Hi,

Contact with your purchase item author @tagDiv hope they will help you out from your issue.

Thanks!

Hi,

Thank you for your interest in our theme! If you have some presale questions, please note that you can send us an email at contact@tagdiv.com and we are ready to help you.

All the best!
Catalin L.

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