Newbie here, bought some video transitions but cant work it in PP

just bought some transitions for a video project, it says they are .mov files but when i try to import them to my premiere pro project, it says that there is no audio or visuals in the file. this is after having extracted the files from zip and dragging the mov files directly to the import panel. help please?

Hello, I have the same problem, tried converting it into mp4 and avi, still not working…Have you found a solution? Is this a scam or what?

Speak to the author of the files… they’ll be the best person to advise.