Ok, so I have asked the Envato support for some kind of compensation, like resetting a timer or such for letting the item be displayed on start page and or ranked as it should have been ranked in search results in case the error won’t have happened. The answer was “unfortunately they can not help here”.
I mean, ok… I am not doing this for a living. It is just a hobby. Though I wanna get treated fairly. And god knows how many people are out there that ARE doing this for a living and depending deeply on the income they get from selling their items properly.
Anyhow. I don’t think that they have fixed the issue yet, but I think there is a kind of workaround. I have just updated my Item and boom… after the item’s update was accepted it was displayed properly in my portfolio and also showed up correctly in the search results. So this might help you guys out there until a real fix is there.
For me, I won’t update a new item until this problem is not fixed properly.
Good luck to everyone.
Sascha