New edit cant see it at all

I purchased a new intro file using adobe after effects & when I downloaded and opened it in effects all Im seeing is a crashed display. I want a refund but I would love to try to get it fixed. I don’t know much about after effects. I was just going to try to follow the video and learn that way but I can’t see anything Im doing. I feel like I just received a joke, can’t even see the original file.

any help please?