New account still not authorised


#1

HI I created a new account and still waiting for the email confirmation to come through to validate my email, created a ticket and no response.

I also purchased a theme and the payment went through, but cant download the theme since my account is still pending validation.

I hit the resend email validation link 5 times already and still nothing.

nothing in spam folder or junk mail.


#2

Hey @xray965, I see you’ve successfully managed to get in touch with our team, and also identified the cause for the emails not coming through. Please do let our Help Officer know if you need further assistance, by simply replying to the ticket :slight_smile: Thanks!


#3

Thanks for the support problem solved