Hi guys, im new to this place and just made a purchase. I find Envato not to have a good customer support and i need urgent help. This is what happened, can i have some advice?

  • I bought a theme, payed, everything fine.
  • I found that the download link never arrived as it should
  • When i check, my mail direction is wrong.

Tried to change it but i need to put my password to save the change and the password is working (don’t know why, i always use the same ones).

Totally stocked and i have no answer from envato

You’re exaggerating, no need to be shocked.

Just go to and you’ll see your download there.

As for no answer, you have to be patient. You’ll guaranteed a reply from support team.