NEED URGENT HELP - Purchase

Hi guys, im new to this place and just made a purchase. I find Envato not to have a good customer support and i need urgent help. This is what happened, can i have some advice?

  • I bought a theme, payed, everything fine.
  • I found that the download link never arrived as it should
  • When i check, my mail direction is wrong.

Tried to change it but i need to put my password to save the change and the password is working (don’t know why, i always use the same ones).

Totally stocked and i have no answer from envato

You’re exaggerating, no need to be shocked.

Just go to https://codecanyon.net/downloads/ and you’ll see your download there.

As for no answer, you have to be patient. You’ll guaranteed a reply from support team.