I am here to ask that what will be the support of any product. I read that any Author can have 2 options, that they will Support or Not to Support. So “Not to Support” I understand then “Support” have 3 options.
- Availability of the author to answer questions
- Get assistance with reported bugs and issues
- Help with included 3rd party assets
I do a reply and 2 days gone but no response, even Author responding to other members. Then I email them and got a reply that we will not reply here, you need to use our support center on our website. I go there and login, try to create ticket but its saying that your support is no longer you need to Renew your support.
Now question is What I have to do now? How much time i have to wait for the reply…!!
Sorry for bad English