I bought this theme from author Vinovathemes. However the account to buy this theme has been locked. How can I get theme support? When I submit a support request and provide a purchase code, they refuse to support because it is not the right account.
You can contact with your purchase item author hope they will help you in this issue
Thank you for your help
I did the right thing, and they said they needed to use the right account to buy this theme to contact.
which account through you purchase this item ?
You can prove by screen capture your purchase confirmation email from your old account. We are currently unable to help you because this is not an account that has purchased our item (
Digimart - Facilitate Responsive Marketplace PrestaShop 1.7 Theme )