Need support theme Digimart - Marketplace PrestaShop 1.7 Theme

Infected_Mushroom · May 16, 2019, 9:11am

I bought this theme from author Vinovathemes. However the account to buy this theme has been locked. How can I get theme support? When I submit a support request and provide a purchase code, they refuse to support because it is not the right account.

unlockdesign · May 16, 2019, 9:13am

Hi,

You can contact with your purchase item author hope they will help you in this issue

Thanks!

Infected_Mushroom · May 16, 2019, 9:20am

Thank you for your help
I did the right thing, and they said they needed to use the right account to buy this theme to contact.

unlockdesign · May 16, 2019, 9:21am

which account through you purchase this item ?

vinovathemes · May 23, 2019, 4:59am

Hi @Infected_Mushroom

You can prove by screen capture your purchase confirmation email from your old account. We are currently unable to help you because this is not an account that has purchased our item (
Digimart - Facilitate Responsive Marketplace PrestaShop 1.7 Theme )

Thank you.