Need purchase code for support ticket

I downloaded the WP Theme Torola & need to submit a support ticket, but it will not let me without a purchase code.
The verify with envato button will not work either?

If you got this from elements then there is no purchase code included because elements themes do not come with support or updates

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Envato Elements don’t provide any purchase code. You don’t need any purchase codes to use Element’s items. You can just ignore any requests to enter one. please just ignore entering the purchase code and it will work fine for you.

If the item doesn’t work without entering one, please contact Elements support team here - Elements Support.

All items on Envato Elements are created by independent authors. Due to this and the nature of Envato Elements unlimited subscription, Envato Elements cannot provide direct technical support or advice on the use of items.
Envato Elements does not provide technical support for any items. More info Here.

If you like, you can certainly purchase the Item license from Envato Market which will come with 6 months of Author support.