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Imagine you submit tickets and take five days no response
Again you want us to first on the forum to react
Have submitted several tickets but no response @RadiusTheme and @scriptsbundle

@annexuniverse I just checked your ticket history you have 2 open tickets

  1. The last ticket was created 9 hrs ago it is not related with theme As a Classified Theme we don’t tested Elementor Elider addon Screenshot by Lightshot

  2. Another ticket replied yesterday 1 day only support team will reply you soon.

Note Saturday and Sunday is limited support


When we post here you reply immediately but for request you take long


Today is Sunday already told you Saturday and Sunday are limited support.

Haha usually Envato Author time costs $100/h, so your $15 will not get you far :slight_smile: Also if you check the Envato Author Support Policy, it’s pretty limited. I suggest every author not to “login to my website and fix things” as that’s really not your obligation here. Thanks.

For clarity on expectation - the theme says support can take 1 business day, so if a ticket was sent 9 hours ago then @RadiusTheme (a highly respected power elite author) have the whole of Monday to answer, and even then the 1 business day is not obligatory.

As per support policy - the author is not responsible or required to advise or support issues with third party plugins and scripts which are not included in the theme

Eh i thought we have a different time zone