Need Help!

Can anybody tell me how to get in touch with a real person, bought uncode theme… trying to download and does download the correct info to start… Been trying to get in touch with a real person to either ask for refund or how to solve solve my download problem. Looked at the site of both ThemeForest and Uncode, though can’t find direct chat possibilities…

Trying to find that, too. But sure the system is purposefully built to bump off any attempts of human to human interaction.