Need help purchase product complain

I purchased app from envanto 4 to 6 month ago along with theme because its required. Its been 6 month i’m keep sending issue to author in his ticket platform which they provided now i’m fed up with the things because i don’t understand what’s going on its six month but not getting final fix from author product full with issue they are spammer i think please tell me what i have to do.

It is possible to request a refund. You can find all the information about that here:

If the author gives you a hard time with it, you can submit a support ticket to Envato Support, and they will help you there.